Frequently Asked Questions
Nope, We do a complete vacuum with a commercial grade vacuum that picks up soil and particulates much better than the best residential style vacuum. Even if you pre vacuum before we come out, we will still vacuum before we begin.
If your home has pets, children, smokers, or just high foot traffic in general, you will need a cleaning more often than the alternative. According to the Environmental Protection Agency, you should have your carpet professionally cleaned twice a year. This helps keep your home and office free of dust mites and trapped pollutants that can cause health hazards and bad indoor air quality.
Absolutely. STAIN GUARD is an outstanding product that is HIGHLY recommended by industry professionals. In fact, most all new carpet has a Stain Guard on it — applied by the actual carpet manufacturer. However, Stain Guard wears off because of traffic on the carpet, frequent vacuuming, professional cleaning, etc. We recommend reapplying after every professional cleaning.
Our stain-removal success rate is very high. We’ve seen it all 🙂 However, we cannot guarantee that we can remove all stains. Some are difficult or simply impossible to completely remove, but we will do everything we can to set your expectations before cleaning.