Supreme Gleam Team

Terms & Condition

PAYMENT:

A $50 deposit invoice will be sent via email and or text upon booking your appointment and must be satisfied immediately to “secure” your appointment. Cancelling or rescheduling within 24 hours of a “secured” scheduled appointment your $50 deposit fee will not be refunded. Upon service completion any remaining balance is required to be “paid in full” before our cleaning specialists depart from your premises or business.

MOVING FURNITURE:

We do not move furniture large pieces of furniture. e.g.: Sectionals, sofas, loveseats, recliners, dining tables, entertainment centers, pool tables, aquariums, etc. Our expert technicians are always very mindful and respectful of your home, however, to help negate or minimize accidents of any fragile items and décor, please remove these items and relocate to a safe space. Also, we do love animals, but while cleaning please make sure pets are secured in a separate area that we will not be cleaning.

RESCHEDULING:

We understand that life is going to happen. At one point or another — for whatever reason, you may need to reschedule. Communication is key. If you need to reschedule, please call us and we’ll do our best to reschedule your cleaning at your earliest convenience. If we need to reschedule we will make every effort to contact you by any or all of the means of communication provided to us by you.

CANCELLATION POLICY:

Please note that if your scheduled service is cancelled with less than 24 hours notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, your deposit fee of $50 will not be refunded.

SICK POLICY:

If you or any member of your household or organization becomes sick with any type contagious illness (i.e. COVID, flu, common cold, pneumonia, chicken pox, etc.) please call us at least 24 hours before your scheduled cleaning appointment. Even though we utilize products and procedures that disinfect your home or place of business, it is possible to transport germs to our next appointment(s). To be considerate and respectful to all of our customers we ask that you wait until you are well again to reschedule your cleaning service. Please understand that we may need to reschedule your appointment as well due to your cleaning specialist becoming ill in order to protect you and your family or clientele. ALARM SYSTEMS & KEYS: It is not necessary to be present while Supreme Gleam Team is performing your scheduled service at your home or place of business. If you have an alarm, please make sure we have the code on file to disarm it when our cleaning specialists arrive and reset it upon departure. If you do not have a key lockbox or secure location for our team to acquire your key, you may leave one with our office management which will be given to your clean team on the day of your appointment and returned to our office management upon completion. SATISFACTION: We realize that cleaning is a very personal, human service and occasionally an area may not be cleaned to your satisfaction. Just let us know of any issues or concerns within 24 hours of your initial cleaning and we will gladly do our best to make it right. After 24 hours of service being rendered all work will be considered finalized by you.