Question 1

Do I need to vacuum before Supreme Gleam Team comes out to clean?

Accepted Answer

Nope, We do a complete vacuum with a commercial grade vacuum that picks up soil and particulates much better than the best residential style vacuum. Even if you pre vacuum before we come out, we will still vacuum before we begin.

Question 2

Are your cleaning processes and chemicals safe for children and pets?

Accepted Answer

Absolutely! 90% of our business is because of children and or pets so the products we use are safe with no VOC’s (Volatile Organic Compounds)

Question 3

Do you move furniture?

Accepted Answer

We do not move furniture. Although our expert technicians are mindful of your home, accidents may happen. To help negate or minimize accidents of any fragile items and décor, please remove these items and relocate to a safe space. Also, we do love animals, but while cleaning please make sure your pet is secured in a separate area and one that we will not be cleaning in.

Question 4

How often should I have my carpets cleaned?

Accepted Answer

If your home has pets, children, smokers, or just high foot traffic in general, you will need a cleaning more often than the alternative. According to the Environmental Protection Agency, you should have your carpet professionally cleaned twice a year. This helps keep your home and office free of dust mites and trapped pollutants that can cause health hazards and bad indoor air quality.

Question 5

Does STAIN GUARD really work?

Accepted Answer

Absolutely. STAIN GUARD is an outstanding product that is HIGHLY recommended by industry professionals. In fact, most all new carpet has a Stain Guard on it — applied by the actual carpet manufacturer. However, Stain Guard wears off because of traffic on the carpet, frequent vacuuming, professional cleaning, etc. We recommend reapplying after every professional cleaning.

Question 6

Which professional method of carpet cleaning is best?

Accepted Answer

We use a method called “Hot Water Extraction,” more commonly known as “steam cleaning.” This method is by far the most popular because the carpet manufacturers recommend this method — it picks up the dirt without harming the fabric. This process helps to loosen the grime, dirt, debris, and soil that can lurk — often unseen — in your carpets.

Question 7

Will all of the stains come out?

Accepted Answer

Our stain-removal success rate is very high. We’ve seen it all 🙂 However, we cannot guarantee that we can remove all stains. Some are difficult or simply impossible to completely remove, but we will do everything we can to set your expectations before cleaning.

Question 8

How long until I can walk on my carpets?

Accepted Answer

You can walk on your carpets as soon as we walk out the door (we will leave a pair of booties for each member of your household), but we recommend a very limited traffic path until it’s entirely dry. When transitioning from wet carpet to flat surfaces, like tile and hardwood, be EXTREMELY careful, because it will be very slippery.

Question 9

Do you clean Area Rugs in my home or do I bring my Area Rugs to you?

Accepted Answer

We offer BOTH ways to get your Area Rug looking Supreme! First option is a top down in home Area Rug cleaning service for normal wear and lightly soiled Area Rugs. Second is our In House Specialty Spa clean for any type of urine stained, heavily soiled, or more delicate fiber Area Rugs. Our Specialty Area Rug Spa Cleaning includes both pick up and delivery of your Area Rug.

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